Responsible Gaming — Play Smart, Stay in Control

1. Age Restriction — 18+ Policy

99db enforces the 18+ age restriction at multiple points in the player lifecycle. When you submit your registration, you declare that you are 18 years of age or older. Before your first withdrawal is processed, you are required to complete a full KYC identity verification that includes submitting a government-issued photo ID — typically your Bangladesh National Identity Card (NID) or passport — which displays your date of birth. Any account found to belong to a person under the age of 18 is closed immediately, and all funds in the account are returned to the depositing payment method. No bonus funds are released and no wager history is retained for the account.

If you suspect that a minor may have accessed a 99db account — whether your own or someone else's — please contact our support team immediately at [email protected]. We treat reports of underage gambling with the utmost seriousness and respond without delay.

2. Recognising Problem Gambling

Problem gambling does not always announce itself clearly. It develops gradually, and many people who are affected do not recognise the signs until the issue has already had a significant impact on their finances, relationships, or mental health. The following are widely recognised warning signs that gambling may be shifting from entertainment to a problem.

• Spending more money on gambling than you can comfortably afford to lose, or more than you originally intended to spend in a session.
• Feeling the need to bet with increasingly large amounts of money in order to achieve the same level of excitement or satisfaction.
• Attempting to "chase" losses — continuing to gamble in an effort to win back money you have already lost, often leading to even larger losses.
• Lying to family members, friends, or colleagues about how much time or money you are spending on gambling.
• Borrowing money, selling possessions, or neglecting bills and financial obligations in order to fund gambling activity.
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
• Using gambling as a way to escape from stress, anxiety, depression, personal problems, or other difficult emotions.
• Neglecting work, family responsibilities, or important social relationships because of time spent gambling.
• Making repeated unsuccessful attempts to cut back on, control, or stop gambling entirely.
• Continuing to gamble even after it has caused you or someone close to you significant financial or emotional harm.

3. Self-Assessment Checklist

The following self-assessment questions are adapted from widely used responsible gambling screening tools. They are not a clinical diagnosis, but they can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the tools described in the next section or to contact our support team.

4. Responsible Gaming Tools

99db has integrated a comprehensive suite of player-controlled tools into the platform. These tools are available to every registered member and can be activated or adjusted at any time through your account settings or by contacting support. You do not need to be experiencing a problem to use these tools — many of our most engaged members use them as a matter of good habit.

5. Self-Exclusion

Self-exclusion is the most significant responsible gaming tool available to 99db members. It is designed for players who have concluded that they need a meaningful break from gambling — whether for a defined period or permanently. Activating self-exclusion is a serious, irreversible-for-its-duration step, and 99db treats all self-exclusion requests with the highest priority.

5.1 Available Self-Exclusion Periods

• 30-day exclusion: A short-term break, suitable for members who want to pause while managing a specific life stressor or financial pressure.
• 90-day exclusion: A medium-term break for members who recognise a pattern of problematic play and want an extended period of reflection.
• 6-month exclusion: A substantial exclusion period for members who are experiencing more serious concerns about their gambling behaviour.
• 12-month exclusion: A full-year break recommended for members where gambling has caused significant harm to their financial, personal, or emotional wellbeing.
• Permanent exclusion: A definitive and irreversible closure of your 99db account. This option is available to any member at any time and will never be reversed at a later date, regardless of a future request.

5.2 What Happens During Self-Exclusion

• Your account is suspended immediately upon the self-exclusion being activated. You will not be able to log in, deposit, wager, or access any games.
• All marketing and promotional communications — email, WhatsApp, and any other channel — are stopped immediately and for the full duration of the exclusion.
• Any pending withdrawal at the time of self-exclusion will be processed to your registered payment method in the normal timeframe.
• Your account balance is preserved (except in the case of permanent closure, where it is returned in full).
• You will not be able to create a new 99db account under a different name or email address during your exclusion period. Attempts to circumvent self-exclusion by opening a new account are a violation of 99db's Terms & Conditions and will result in immediate permanent closure of the new account.

5.3 How to Activate Self-Exclusion

To activate self-exclusion, contact 99db support by email at [email protected] or via WhatsApp, stating your full name, registered email address, and the exclusion period you are requesting. Our team will process your request immediately — typically within one hour of receiving it — and confirm activation by return message.

6. Deposit & Wagering Limits

Managing the money you bring into your 99db account is one of the most practical and effective responsible gaming strategies available. 99db encourages all members to set deposit and wagering limits regardless of whether they have experienced any problems with gambling — treating these limits as a standard part of a healthy approach to online entertainment.

Deposit limits can be set to apply over a daily, weekly, or monthly period. For example, if you set a daily deposit limit of ৳2,000, you will not be able to add more than ৳2,000 to your account in any rolling 24-hour period, regardless of whether you are depositing via bKash, Nagad, Rocket, or any other payment method. The limit applies across all deposit methods combined, not per method.

Wagering limits work similarly but cap the total value of bets placed in a given period, rather than the funds added to your account. These are useful for members who top up their accounts with a single larger deposit but want to control the pace at which they bet. All limit adjustments are reflected immediately in your account when you are reducing a limit, and are subject to the 72-hour waiting period when you are requesting an increase.

If you would like to set or adjust deposit or wagering limits, contact support at [email protected] with your request, or navigate to the responsible gaming section of your account settings once logged in.

7. Time-Out & Cool-Off Features

A time-out is a shorter, more flexible alternative to full self-exclusion. It is designed for members who need a brief pause — perhaps following a frustrating losing session, a stressful period in daily life, or simply a recognition that they have been playing more than they intended recently. Time-outs are available for periods of 24 hours, 48 hours, 7 days, and 30 days.

During a time-out, your account is suspended in exactly the same way as a self-exclusion — you cannot log in, deposit, or wager. All marketing communications are halted. At the end of the time-out period, your account automatically reactivates without the need to contact support, unless you choose to extend the time-out or convert it to a self-exclusion during the pause period.

The cool-off period that applies to deposit limit increases is a related but distinct feature. Whenever a member requests that an existing deposit limit be raised — for example, from ৳3,000 per day to ৳5,000 per day — the new higher limit does not take effect for 72 hours. This mandatory delay is designed to prevent impulsive limit increases made in the heat of a session and ensures that any decision to raise spending limits is made with a clear head. You may cancel a pending limit increase request at any time before the 72-hour period expires, and the original lower limit will remain in place.

8. Getting Help & Support

If gambling has begun to affect your financial stability, your relationships, your work, or your mental health, the most important step you can take is to talk to someone. 99db's support team is available 24 hours a day and is trained to respond to responsible gaming concerns with care and without judgment. However, we also recognise that some members may find it easier to speak to an independent professional organisation rather than the gambling operator directly.

8.1 Contact 99db Support

You can reach the 99db responsible gaming support team at any time:

• Email: [email protected] — include "Responsible Gaming" in the subject line for priority routing.
• WhatsApp: +880 1700 000000 — available 24/7, Bangladesh Standard Time (UTC+6).

When you contact us about a responsible gaming concern, you can expect a confidential, supportive response. We will explain all the tools available to you, help you activate any limits or exclusions you choose, and — if appropriate — refer you to external support resources. We will never pressure you to continue gambling or suggest that using responsible gaming tools will affect your account status negatively.

8.2 Protecting Yourself While Seeking Help

While waiting for self-exclusion to be processed, or at any time you feel you need an immediate barrier between yourself and gambling, consider the following practical steps: log out of all 99db sessions on all devices, delete saved passwords from your browser, and ask a trusted family member or friend to support your decision to take a break. If you have set a self-exclusion and find yourself tempted to open a new account elsewhere, reaching out to a support organisation immediately can provide the accountability you need in that moment.

This Responsible Gaming policy was last reviewed on 1 January 2026. 99db reviews this policy at minimum annually and updates it whenever meaningful changes are made to our tools or procedures. For any questions, contact [email protected].