99db Frequently Asked Questions

99db requires a government-issued photo ID and proof of address to complete KYC verification. Accepted ID documents include your Bangladesh National Identity Card (NID), passport, or driving licence. For proof of address, a recent utility bill, bank statement, or mobile banking statement dated within the last three months is acceptable. Upload clear photos or scanned copies through your account dashboard. KYC is mandatory before your first withdrawal can be processed.

Standard 99db account verification is completed within 24 to 48 hours of document submission. In most cases during business hours, the review is completed within a few hours. If additional documents are needed, our verification team will contact you by email. Submitting clear, legible images of your documents significantly speeds up the process. Once verified, you will receive a confirmation email and your withdrawal limit will be upgraded to the full verified tier.

If you cannot log in to your 99db account, first use the "Forgot Password" option on the login page to reset your password via your registered mobile number or email. Make sure you are entering the correct mobile number or email you used during registration. If your account has been temporarily locked after multiple failed login attempts, it will automatically unlock after 30 minutes. For persistent access issues, contact 99db support at [email protected] with your registered email and we will resolve it promptly.

No — 99db permits only one account per person. Creating duplicate or multiple accounts is a violation of our Terms & Conditions and will result in all associated accounts being permanently closed and any balances forfeited. This policy protects the fairness of our bonus system and ensures regulatory compliance. If you have accidentally created a duplicate account, contact support immediately to merge or close the duplicate before it causes issues with your main account.

To permanently close your 99db account, contact our support team by email at [email protected] and state clearly that you wish to close your account. Include your registered email address and full name for verification. Any remaining balance will be returned to your registered payment method before closure. Account closure is processed within 24 hours of your request. If your reason for closing is related to problem gambling, our team can also discuss self-exclusion options with you.

The minimum deposit on 99db is ৳500, and the minimum withdrawal amount is ৳1,000. These thresholds apply across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposits for verified accounts, though very large transactions may trigger an additional security review. For withdrawals, the maximum amount per single transaction depends on your account verification tier — unverified accounts have a lower limit until KYC is completed.

99db does not charge platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges, which vary by provider and transaction type. These third-party fees are outside 99db's control. We recommend checking your mobile banking app's fee schedule before initiating a transfer. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank, standard interbank transfer fees may apply on the bank's end.

Withdrawals from 99db to bKash or Nagad are typically processed within 1 to 6 hours for verified accounts. During high-volume periods, processing may extend to 24 hours. Your first-ever withdrawal requires a completed KYC verification, which can add up to 48 hours on the initial request only. Subsequent withdrawals to the same verified payment method are processed much faster. You will receive an SMS or email notification from 99db once your withdrawal has been dispatched, followed shortly by confirmation from your mobile banking provider.

Yes, 99db supports bank transfers from major Bangladeshi banks including Sonali Bank, City Bank, Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled commercial banks. Bank transfer deposits generally take 1 to 3 business hours to be credited, depending on the sending bank's processing speed. When initiating a bank transfer, always use the exact account reference provided by 99db in your deposit portal. Transfers sent without a valid reference may experience delays while our finance team matches the transaction manually.

If your 99db withdrawal has been pending for more than 24 hours, contact our support team immediately at [email protected] with your withdrawal request ID, the amount, and your registered payment method details. Common reasons for delays include an incomplete KYC verification, a mismatch between your registered name and your payment account name, a pending bonus wagering requirement, or a routine security review on larger amounts. Our team will identify the cause and resolve it — usually within a few hours of your report.

BPL betting on 99db follows standard T20 cricket betting rules. Markets include match winner, toss winner, top batsman, highest opening partnership, total sixes, and in-play ball-by-ball markets. All bets are settled based on the official match result. If a match is abandoned or postponed without a result, bets are generally voided and stakes returned unless a Duckworth-Lewis result has been officially declared. 99db publishes detailed cricket betting rules in the terms section of the sports betting platform — we recommend reviewing them before placing your first BPL wager.

All slot games on 99db are supplied by certified third-party game studios whose RNG (Random Number Generator) software is independently audited for fairness. RTP — Return to Player — is the percentage of total wagered money a slot is designed to pay back to players over millions of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. Individual sessions can vary widely. RTP percentages for each game are published in the game's information panel within the 99db casino lobby.

Yes — 99db is fully optimised for mobile browsers, so you can play all games directly from your smartphone without downloading a separate app. The platform is compatible with Android and iOS devices and works on popular browsers including Chrome, Firefox, and Safari. The mobile interface is responsive and touch-optimised, giving you the same game library, deposit options, and account management features as the desktop version. Simply navigate to the 99db website on your phone's browser, log in, and start playing.

Minimum bet amounts on 99db live casino tables vary by game and table type. Standard tables typically have a minimum bet of ৳100 per hand or round, making them accessible to all player levels. VIP tables carry higher minimums suited to high-stakes play. Specific table limits are displayed clearly in the casino lobby before you enter a game, so you can always check the bet range before committing. Live baccarat and Andar Bahar tables are among the most popular with Bangladesh players and offer a range of stake levels.

A wagering requirement on a 99db bonus means the total amount you must wager before the bonus funds convert to withdrawable cash. For example, if you receive a ৳5,000 bonus with a 20x wagering requirement, you must place a total of ৳100,000 in bets before that bonus becomes withdrawable. Not all games contribute equally — slots may count 100% toward the requirement while live casino games may count 10-20%. Always read the specific terms attached to each bonus offer to understand the exact contribution rates and any eligible game restrictions.

Yes — 99db regularly runs promotions for existing members beyond the initial welcome offer. These include reload deposit bonuses, free spin packages on featured slot titles, cashback offers on net losses in a given period, and seasonal promotions tied to events like Eid, Pohela Boishakh, BPL season, and the T20 World Cup. Active members are notified of available promotions via email and within their account dashboard. Promotions are time-limited, so checking your 99db account regularly is the best way to stay informed about current offers.

Yes — on 99db, your real-money balance (the funds you deposited) is generally kept separate from your bonus balance. In most cases you can withdraw your real-money balance at any time, but doing so will forfeit any active bonus and the associated bonus funds. If you prefer to keep the bonus and work toward completing the wagering requirement before withdrawing, you can choose to do so. The exact rules around early withdrawal and bonus forfeiture are stated in each bonus's individual terms. Contact 99db support if you need clarification before making a decision.

99db offers a loyalty programme that rewards consistent players with progressively better benefits as they move up through membership tiers. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to VIP events and tournaments. Points are accumulated based on real-money wagering activity. Members who reach the top tiers receive personalised service and early access to new features on the platform. Your current loyalty tier and point balance are visible in your account profile.

The minimum age to register and play on 99db is 18 years. This is a firm requirement, not a guideline. All members must declare their age as 18 or above during registration, and this is verified through the KYC process before any withdrawal is permitted. Any account found to belong to a person under the age of 18 is immediately and permanently closed, with the deposited funds returned. 99db encourages parents and guardians to use parental control software on shared devices to prevent underage access to gambling platforms.

You can set a daily, weekly, or monthly deposit limit on your 99db account through the responsible gaming section of your account settings, or by contacting our support team directly. Once a limit is set, it takes effect immediately. Any request to reduce a deposit limit is applied instantly. Requests to increase an existing limit are subject to a mandatory 72-hour cooling-off period before the new, higher limit becomes active. This delay is intentional — it ensures that limit increases are considered decisions, not impulsive ones made during a losing session.

To self-exclude from 99db, contact our support team at [email protected] or via WhatsApp and state clearly that you wish to self-exclude, along with your preferred exclusion period. 99db offers self-exclusion periods of 30 days, 90 days, 6 months, 12 months, or permanent closure. Your account is suspended immediately upon activation — you will not be able to log in, deposit, or place bets during the exclusion period. All marketing communications are stopped at the same time. Self-exclusion requests are treated as the highest priority by our team and are acted upon as soon as the message is received.

99db protects your personal and financial data using industry-standard AES-256 encryption combined with TLS/SSL protocols on every page and transaction. Your payment details are never stored in plaintext on our servers — all sensitive data is tokenised. Internal access to account data is restricted on a strict need-to-know basis, and all staff with data access are bound by confidentiality agreements. 99db does not sell or share your personal information with third parties for marketing purposes. For full details on how your data is used, please review our Privacy Policy.

If you feel that gambling is beginning to affect your finances, relationships, or mental health, the most important step is to act early rather than wait for the situation to worsen. 99db encourages you to reach out to our support team at [email protected] — our agents are trained to respond to these concerns with care and without judgment. You can also immediately activate deposit limits, a time-out, or full self-exclusion through our responsible gaming tools. Seeking help is a sign of strength. For more guidance, visit our dedicated Responsible Gaming page.